-Oversee the day-to-day operations of the front desk, housekeeping and associated functions along with creating schedules.
-Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
-Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
-Oversee and participate in guest registration and check out.
-Carry out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross departmental communication) required for smooth functioning of the Front Office.
-Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
-Achieve budgeted revenues and expenses and maximize profitability related to the rooms department. Investigate deviations from budget and take immediate corrective action.
-Analyze and generate reports and communicate information to employees and appropriate departments.
-Assist revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
-Monitor and maintain procedures for safety and security of guests, associates and hotel property. Ensure that all staff are trained and well prepared for emergency situations.
-Follow company policies and procedures and effectively communicate them to subordinates.
2023-05 至今
Assistant GS Manager
Candlewood Suites
岗位职责:
-Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
-Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
-Preparation of daily reports and distribution as directed.
-Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
-Conduct back up procedures for Opera and ResortSuite and drop tape nightly.
-Balancing of daily postings and revenue.
-Completion of third shift Night Audit checklist when working overnight
-Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
-Documenting errors made by cash handling .agents.
-Prepare In-house allowance and adjustment spreadsheets each day.
-Prepare and send out the Daily Business Analysis to all BC Users.
-Balancing of daily posting and revenue, and resolution of inaccuracies.
-Ensuring nightly transmission of credit cards through IPU and ResortSuite.